Question 1

Where is my order and how do I track delivery?

Accepted Answer

You can track your package anytime on our Track Order page using your Order Number and email address. Standard shipping takes 2–5 business days.

Question 2

How do I start a return, exchange, or refund?

Accepted Answer

We offer hassle-free 3-day returns for eligible products. Once received and inspected, refunds are credited to your original payment method within 3 business days. Visit your Account or Track Order page, or email info@pettato.com with your Order Number to initiate a return or refund.

Question 3

How and when will I receive my refund?

Accepted Answer

Approved refunds are processed within 3 business days of return receipt and inspection. The refund is credited back to your original payment method (card, UPI, or net banking) or transferred directly to your bank account for Cash on Delivery (COD) orders.

Question 4

When do I qualify for free shipping?

Accepted Answer

All orders above our free-shipping threshold qualify for zero shipping fees at checkout. Delivery timelines and thresholds vary by country.

Question 5

Can I change my delivery address after ordering?

Accepted Answer

If your order has not been dispatched yet, contact our care team immediately via email at info@pettato.com or via our Contact Us page with your Order Number and we will update your destination address.

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