Returns & Refunds Policy

You may return or exchange most new, unopened, and unworn items within 3 (three) days of delivery for a full refund or size exchange.

• To be eligible for a return or size exchange, your item must be in its original packaging, unused/unworn, with all tags intact, and in the same condition that you received it.
• You must also provide the original receipt or proof of purchase.

For the health and safety of all animals, and due to hygiene reasons, the following items are not eligible for return or exchange unless they arrive damaged or defective:

• Opened food items (dry, wet, raw, treats)
• Opened supplements and medications
• Opened bedding and toys
• Grooming supplies (e.g., brushes, clippers) once used
• Custom or personalized items
• Items marked as non-refundable

If your order arrives damaged or is defective, please contact us immediately within 48 hours (2 days) of receiving the shipment.

We will arrange for a replacement, including any shipping costs, for damaged or defective items.

• Contact us immediately within 48 hours (2 days) of receiving the shipment.
• Please provide clear photos of the damage or defect along with your order number.
• We will arrange for a replacement, including any shipping costs, for damaged or defective items.

To initiate a return, please follow these four steps:

• 1. Contact Us: Please email us at info@pettato.com to inform us of your intention to return an item. Please include your order number and the reason for the return.
• 2. Return Authorization: We will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
• 3. Packaging: Securely package the item(s) in their original packaging (if possible) and include a copy of your original receipt or proof of purchase, along with the RA number clearly marked on the outside of the package.
• 4. Shipping: You will be responsible for the return shipping costs unless the item was damaged, defective, or the return was a result of our error. We recommend using a trackable shipping service and insuring the package for the value of the item(s) as we cannot be responsible for lost or damaged returns.

Once we receive your returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to 3 business days from the time we receive your return for the refund to be processed and credited to your original payment method. Processing times may vary slightly depending on your bank or payment provider.

Need a different size for your pet? We offer hassle-free size exchanges within 3 days of delivery for eligible apparel and wearable products.

To request an exchange, email info@pettato.com with your order number and desired replacement size, or initiate an exchange through your customer account. If the replacement size is in stock, we will arrange pickup and dispatch your exchange once verified.

Please keep the following terms in mind regarding our policy:

• We reserve the right to refuse returns that do not meet our policy requirements.
• This policy applies only to purchases made through our online store, www.pettato.com.
• If you have any questions about our Returns & Refunds Policy, please don't hesitate to contact us at info@pettato.com.