Support
Shipping & delivery
Straightforward delivery, clear updates, and a little less waiting around.
Shipping to Germany
Your current storefront is set to Germany. Standard delivery generally arrives in 2–5 business days after dispatch. Delivery timing can vary by destination, order volume, and carrier conditions.
Delivery costs
Standard delivery is €4.50 for eligible orders in your selected market. Orders over €45 qualify for complimentary standard shipping.
- A delivery estimate is shown again at checkout before you place an order.
- Express choices may be available based on your postal address.
- Taxes and duties are calculated according to your selected market.
Tracking your parcel
When your order leaves our fulfilment partner, we send a dispatch email with tracking details. Updates can take up to one business day to appear after the carrier receives your parcel.
Address changes and delivery issues
Need to change a delivery address? Contact us as soon as possible with your order number. Once a parcel has been dispatched, changes may need to be handled directly with the carrier. If something does not arrive as expected, our support team will help make it right.