Privacy Policy

We collect information you share when you browse, order, create an account, contact us, or join our email list. This can include your name, email, delivery address, order history, and the messages you send our care team.

We also receive basic technical information such as device type, browser, pages viewed, and approximate location so the storefront can work reliably and be improved over time.

We use your information to process orders, provide support, personalize your storefront experience, prevent fraud, and share updates you have asked to receive. We only use marketing preferences where you have chosen to opt in.

• Fulfil orders and communicate delivery updates
• Answer care, return, and account requests
• Improve product discovery and storefront performance
• Keep payments and accounts secure

We share only what is necessary with trusted service providers that help us deliver your order, process payments, host our storefront, or provide customer care. Those partners are expected to protect your information and use it only for the services they provide to Pettato.

You can unsubscribe from marketing emails at any time using the link in an email. Depending on where you live, you may also request access to, correction of, or deletion of personal information. Reach our privacy team through the Contact Us page and include the email used for your order.

We use cookies and similar technologies to remember settings, keep your basket working, understand storefront performance, and tailor relevant experiences. We may update this policy as our service evolves; meaningful changes will be posted here with a revised date.