Terms & Conditions

By browsing, ordering from, or creating an account with Pettato, you agree to these terms and the policies linked here. You must provide accurate order and contact information, and use the storefront only for lawful, personal purchasing purposes.

We work to keep product information, pricing, and availability accurate across each country storefront. Prices, promotions, and availability can change without notice. If there is a material issue with an order, such as an obvious pricing error or unavailable item, our care team will contact you before fulfilment.

Submitting an order is an offer to purchase. We accept an order once payment is authorized and we send confirmation. Your payment provider may apply its own terms. Taxes, duties, and delivery charges are shown during checkout where applicable.

Delivery timing is an estimate and can vary by destination, carrier conditions, and product availability. Our current return window and eligibility details are available in the Returns Policy. Approved refunds are issued to the original payment method according to provider processing times.

The Pettato name, design, copy, product photography, and other storefront materials belong to Pettato or our partners. Please do not copy, reproduce, or use them commercially without written permission.

We may revise these terms from time to time. Using the storefront after changes take effect means you accept the revised version. If you have a question, our support team is ready to help.